1 · Quotations
Quotes are firm for fourteen calendar days from issue unless stated otherwise, and are given on the basis of the volumes, grades and delivery locations described in your enquiry. Material changes to any of those may change the price, and we will tell you before proceeding rather than after.
2 · Grade standards
Goods are supplied to the grade stated on the order, as defined on our published grades page or in a signed grade standard where one exists. Grade disputes raised on the day of delivery are resolved by re-grading, replacement or credit at our cost. We would rather fix a lane than win an argument.
3 · Quantities and counts
Counts are reconciled at our weighbridge and grading line. Where a delivered or collected count differs from an estimate, the reconciled figure applies in both directions — we invoice or pay for what was actually there.
4 · Delivery and collection
- Delivery windows are estimates given in good faith, met from our own fleet wherever possible.
- Site access, dock availability and safe unloading conditions are the customer's responsibility.
- Drivers wait thirty minutes without charge; beyond that we reschedule rather than levy detention.
- Collections require the material to be accessible and free of non-wood contamination.
5 · Title and risk
Risk passes on unloading at the delivery address. Title passes on payment in full. For material we purchase from you, title passes to us on loading and risk at the same moment.
6 · Payment
First orders are prepaid or paid by card. Thereafter net thirty days on an approved account. Purchases we make from you are settled by cheque or ACH within ten business days of reconciliation. Overdue accounts may be placed on hold, which we will always warn you about first.
7 · Refused material
We refuse chemically treated timber (including CCA and creosote), non-wood pallets and badly contaminated material. Where such material is discovered in a collected load, we will contact you and agree a disposal route rather than quietly landfill it.
8 · Export compliance
Where heat treatment is ordered, we treat and mark in accordance with ISPM-15 and retain batch records for twenty-four months. Compliance can be invalidated after dispatch by repair with untreated wood or by defacing the mark, and we cannot be responsible for that.
9 · Liability
Our liability for any order is limited to the value of that order. We publish observed load capacities rather than certified design values; selecting a pallet for a given load, rack configuration and handling method remains the customer's engineering decision, and we are glad to advise on it.
10 · Governing law
These terms are governed by the laws of the State of Missouri. Disputes we cannot resolve directly will be heard in the courts of St. Louis County. We would much rather resolve them directly.