Ask three pallet yards for a quote on a thousand #1-grade 48×40s and you will get three different prices, which everybody expects, and three materially different products, which nobody warns you about.
Why the vocabulary drifted
Grade language emerged as trade shorthand between people who could see the stack. It was never written down because it did not need to be — until pallets started being sold at distance, in volume, to buyers who would not inspect them until they were already on a dock.
Once that happened, the only competitive pressure on grade language was downward. A yard that calls a plugged deck a #1 wins the order against a yard that calls it a #2, and the customer discovers the difference weeks later, if at all.
How to defend yourself
- Ask for the board count, top and bottom. A number is harder to fudge than an adjective.
- Ask specifically whether plugs and scabs are permitted in the grade.
- Ask whether stringer repairs are full-length companions or short plugs.
- Ask for twenty pallets as a sample before the first full load.
- Put the answers in the purchase order. A grade definition in writing is the entire remedy.
What we do instead
One rule on the wall above the line: a pallet is only downgraded for a defect somebody can name out loud. Thirteen named defects, published on our grades page, and a free re-grade on any disputed load. It is not sophisticated. It is simply written down, which in this industry turns out to be a competitive advantage.
We lose orders on price to yards whose #1 is our #2. We would rather lose those orders than win them twice.
Constants used in this piece
- New hardwood pallet, embodied
- 12.6 kg CO₂e
- Recycled deck, processed
- 1.0 kg CO₂e
- Net credit per reuse cycle
- 11.6 kg CO₂e
- Heat treatment, per deck
- 0.9 kg CO₂e
- Average pallet mass
- 15 kg / 33 lb
- Road freight
- 0.11 kg CO₂e / ton-mile
Our standing commitments
- Reuse first, repair second, recycle third, landfill never.
- A pallet is only downgraded for a defect a grader can name out loud.
- The recycled alternative appears on every quote, even when you ask for new.
- Every diversion figure traces back to a weighbridge ticket.
Written at the Meeks Blvd yard in St. Louis. If a figure here looks wrong to you, tell us — our model constants are published precisely so they can be argued with.