We have been through enough customer audits now to notice a pattern: auditors are far less interested in impressive numbers than in reconstructable ones. A modest figure you can trace to a scale ticket beats an impressive figure from a supplier's marketing page, every time.
What they ask for, in order
- Primary documents — weighbridge tickets, invoices, dispatch counts.
- A written method, including every constant and its source.
- Boundary definitions — what is inside the figure and what is excluded.
- Consistency across periods, or an explanation of any change.
- A named person who can answer questions about how the number was produced.
The weakest link is usually the constant
Most packaging carbon figures rest on an emissions factor somebody found once and nobody has revisited. If you cannot say where your kilograms-of-CO₂e-per-pallet figure came from, that is the question you will be asked. We publish ours — 12.6 kg embodied for a new hardwood pallet, 1.0 kg to recover a used one, 0.11 kg per ton-mile for road freight — precisely so a customer can cite a source and, if they prefer, substitute their own.
Subtract your own freight
The most common criticism of reuse claims is that they ignore the haul. Our ledger subtracts it, and we publish the distance at which the subtraction starts to matter. A figure that has visibly subtracted an inconvenient number is far more credible than one that has not.
What a usable supplier report looks like
Quarterly, one page. Tonnage received, tonnage returned to service, tonnage to fiber, net CO₂e avoided, and the arithmetic in a footnote. Attached: the weighbridge summary for the period. That is enough for every audit we have been asked to support, and it takes us about twenty minutes to produce.
One customer's sustainability lead asked for our methodology and we sent a stack of scale tickets with a note saying 'add these up yourself if you like'. They have been a customer ever since.
What to avoid
Offset certificates presented as supply-chain improvement. Averaged industry factors applied to a specific operation. Diversion percentages quoted without saying what diversion includes — a yard that grinds everything can claim 100% diversion while destroying perfectly repairable pallets. Ask what share of intake leaves as a pallet. That is the number that measures anything.
Written at the Meeks Blvd yard, St. Louis, and published on July 15, 2025. Markets and specifications move; if a figure here no longer matches what you are seeing, tell us and we will update it. Our model constants live on the Carbon Ledger.
How this was written
Drafted at the grading line from our own weighbridge records, line notes and customer correspondence. Figures quoted as ours are measured; figures quoted from the wider industry are labelled as estimates. Nothing here was written to rank for a search term, and we correct articles rather than quietly deleting them.
- Author
- Yard desk
- Published
- July 15, 2025
- Category
- Sustainability
- Reviewed
- Annually, with the model constants
- Corrections to
- sales@repalletshop.com
What to do with this
- Check the figures against your own invoices before acting on them.
- Ask us for the underlying scale tickets if you need audit evidence.
- Send the article to whoever owns your pallet spec — most of this is their decision.
- Disagree in writing. Several of these pieces exist because a customer corrected us.
How to cite
Yard desk, “What auditors actually want from packaging sustainability data”, Repallet Shop, July 15, 2025. repalletshop.com/blog/packaging-sustainability-reporting